You may like to submit your feedback to the company, requesting that they participate in TUTU Bill Payment as one of the payee organizations.

Log into your TUTU account to check your charges under History. You may also view details of your data usage, date and time of incoming/outgoing calls and outgoing SMS in My Account.

If the power light on your gateway isn’t green, try this first:
Unplug your gateway’s power cord. Then securely plug it back into the outlet.
Plug your gateway into a different electrical outlet you know works.
Find the internet cable that connects your gateway’s green port to the wall outlet. Unplug both ends, then plug them back in. Check if the gateway is green.
Or you can reset your gateway.
Resets can take up to 5 minutes and you won’t be able to use any TUTU services that connect to the internet during the reset.
Ready? Here’s what to do:

• Unplug the gateway’s power cord
• Wait 10 seconds
• Securely plug the power cord back in
• Wait until the broadband and service lights are green
• See if you can connect to the internet

Enter the administration address printed on the side of the router in any browser. Once you are taken to the admin page type in the password listed on the same side of the router.
You will be taken to the main dashboard where you can manage your Wi-Fi settings.
To change your network name and password, select ‘Change Fiber Settings’; the page allows you to make changes to your network name and password. Once you have finished typing in you preferred network name and password, click ‘Save Changes’ to update your changes.

Avoid doing more than one data-heavy activity at a time.
This includes

• Streaming, gaming and downloading large files
• Disconnect third-party devices like routers that aren’t from TUTU Then, try connecting them directly to your gateway
• Disconnect from VPN connection and close the VPN software
• Close streaming apps when you’re not using them
• Turn off TV receivers connected to your gateway
• Keep your antivirus programs, drivers, firmware and browsers updated
• Clear your browser cache and cookies
• Learn other ways to optimize your internet speed Want in-depth help? Sign in to get help with your connection, restart your gateway and more.

• Find out what you should know before cancelling internet service.
• If you joined through a promo and cancel before your service commitment ends, we may charge penalties and additional fees.
• Sending your request on a non-regular workday? No problem.
• If you cancel on a holiday, we’ll take care of it the next regular business day.
• If you cancel during the weekend, we’ll take care of it during our weekend operation hours that vary by region.
• If you have an TUTU email account, you have to wait 30 to 60 days after cancelling the service to delete it.

Are you sure you want to cancel? Maybe consider one of these options:

• Find out what you should know before cancelling internet service.
• If you joined through a promo and cancel before your service commitment ends, we may charge penalties and additional fees.
• Sending your request on a non-regular workday? No problem.
• If you cancel on a holiday, we’ll take care of it the next regular business day.
• If you cancel during the weekend, we’ll take care of it during our weekend operation hours that vary by region.
• If you have an TUTU email account, you have to wait 30 to 60 days after cancelling the service to delete it.

Before you dive too deep into troubleshooting, make sure of the following:

• Your line is active
• You’re in a covered area
• Airplane mode on your smart device is off If your device meets the criteria above and you still have no signal, proceed with the troubleshooting steps below
• Troubleshoot no signal or “no service” errors
• Restart your device and check for signal bars
• Turn Wi-Fi off and on on your smart device to make sure you’re using the TUTU network
• Set the device Network mode to Auto
• Remove any cases or covers from the device
• Update the device software to the latest version
• Perform a manual network selection to look for networks your device can connect to If you see:
• Registered to TUTU network, but no signal: The problem is likely low or no coverage
• TUTU network is not available: The problem is likely no coverage. If the coverage map showed good coverage, perform a master reset
• TUTU network is available but cannot connect: We’ll need to check your SIM card when you contact us
• Network selection gets stuck or gives error: Perform a master reset. If that doesn’t help, we’ll check your SIM card when you contact us
• Check for signal

Unplug the power cord from the back of your gateway or router. If you have:

• An internal battery backup, remove it
• DSL, unplug the phone cord from your modem or gateway
• Wait 20 seconds
• Put the internal battery back in if you have one
• Plug the power cord back in. If you have DSL service, reconnect the phone cord
• Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green

Send us a message or give us a call and we will get back to you asap

Protect your personal info like your address or Social Security Number from people trying to use it to make illegal purchases or open fraudulent accounts.

DETAILED INFO

• Ways to guard against identity theft
• Safeguard your personal information and be careful about sharing it
• Beware of people manipulating you for information
• Always use complex passwords online
• Change your passwords often
• Don’t use the same password on multiple websites
• Don’t open emails or links from unknown sources
• Don’t give out your email address without knowing precisely how it will be used
• Be wary of telemarketing calls that make unrealistic promises or ask for personal information